Cancellation & Refund Policy

At Neon Crest Games, all purchases of our titles and in‑game content are handled directly through the platforms where they are sold (such as Steam, Roblox, or other official storefronts).

We do not process cancellations or refunds ourselves. To request a refund or manage a cancellation, please follow the instructions provided by the platform you purchased from and refer to their official refund policy:

• Steam Refunds — Steam provides guidance on eligibility and how to request a refund through your account.
• Roblox Refunds — Roblox outlines its own rules for purchases and refund requests.
• Other Platforms — Please check the official support or help center of the platform where your purchase was made.

All refund decisions are subject to the terms and conditions of the respective platform.